1 business day
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (e,g for a custom order of fabric or clothing), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Faye Jepson of Studio Jepson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com or via the contact shop owner button. Alternately, you may mail me at:
Faye Jepson, Nottingham NG35XB
Yes I do. I dispatch parcels every day except Sunday and ship to every country in the world. All international parcels (except for a few countries where the service is not offered) are sent tracked. If you would like any further info regarding international shipping please drop me a message via StudioJepson@gmail.com
YES! Shipping upgrades are available upon request. I love being able to help my customers out when they have a deadline. I print all my labels in the studio so can respond quickly to your needs. If you need a delivery upgrade adding to your order please get in touch via StudioJepson@gmail.com
I curate the most unique fabrics from around the world. One day I would love to design my own fabrics but at the moment I chose my fabrics from suppliers to sell at www.StudioJepson.com
I will be launching embroidery and dressmaking patterns by my own design and if you are in need of a creative fix you can read what I am making at my studio jepson blog (www.studiojepson.com/blog) or by subscribing to my weekly zine, The Dart (https://mailchi.mp/studiojepson/thedart)
There aren't many things I havent drafted a pattern for or sewn in my lifetime. I would be thrilled to help you calculate how much fabric you need for your quilting/ dressmaking/ home decor project.
Please ensure when you get in touch you have your pattern/ measurements to hand and have an idea of which fabric you would like to use (because we will need to know the width information).
I am also happy to help you chose the best fabric for the job and will be here cheering you on when you start sewing!
I have several how to videos on my Vimeo chanel:
I also post lots of videos to my instagram profile:
If I can be of any further help just drop me a Dm via StudioJepson@gmail.com
Absolutely! I love to help you give the perfect special gift! If you would like me to gift wrap your order and add a personalised note please get in touch, I am always on hand to help!
Each order is packed with a sewing themed postcard as well as a customer prize draw raffle ticket!
I understand that some customers need to touch (or full on stroke) a fabric before they commit to buy. I have created a few options for you to help you buy with confidence!
1/ You can book a 15 min zoom appointment with me where I can show you each of your fabrics for review. There is a £5 charge for this service - which is redeemable against the purchases made in the call
2/ You can order a swatch of any of my fabrics. If you do not see this option on my listing please drop me a message and I will create a listing for you.
3/ My returns policy is in place to ensure that you are 100% satisfied with your order. If for any reason the item does not meet your expectations please get in touch to return the item!
Mar 18, 2022
good quality, everything works, would have like abit more wool the instructions were clear and i will be continuing with it
Dec 29, 2021
Brilliant item and a lovely seller ☺️
Jan 28, 2021
Well presented, good quality all the items included
Jul 4, 2020
I received the punch needles. I did not receive the punch needle embroidery itself.
May 20, 2020
Hasn't arrived at my house yet.