Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when Studio Jepson collects, uses, and shares information when you purchase an item, make contact, or otherwise use services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that Studio Jepson (Faye Jepson) does not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (e,g for a custom order of fabric or clothing), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Faye Jepson of Studio Jepson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at fayejepson@icloud.com or via the contact shop owner button. Alternately, you may mail me at:

Faye Jepson, Nottingham NG35XB

Frequently Asked Questions

Do you ship worldwide?

Yes I do. I dispatch parcels every day except Sunday and ship to every country in the world. All international parcels (except for a few countries where the service is not offered) are sent tracked. If you would like any further info regarding international shipping please drop me a message via StudioJepson@gmail.com

I'm in a rush for my fabric, is it possible to send my order to arrive the next day?

YES! Shipping upgrades are available upon request. I love being able to help my customers out when they have a deadline. I print all my labels in the studio so can respond quickly to your needs. If you need a delivery upgrade adding to your order please get in touch via StudioJepson@gmail.com

Your fabrics are amazing! Do you print them yourself?

I curate the most unique fabrics from around the world. One day I would love to design my own fabrics but at the moment I chose my fabrics from suppliers to sell at www.StudioJepson.com

I will be launching embroidery and dressmaking patterns by my own design and if you are in need of a creative fix you can read what I am making at my studio jepson blog (www.studiojepson.com/blog) or by subscribing to my weekly zine, The Dart (https://mailchi.mp/studiojepson/thedart)

I'm not sure how much fabric I need for my project, can you help?

There aren't many things I havent drafted a pattern for or sewn in my lifetime. I would be thrilled to help you calculate how much fabric you need for your quilting/ dressmaking/ home decor project.
Please ensure when you get in touch you have your pattern/ measurements to hand and have an idea of which fabric you would like to use (because we will need to know the width information).

I am also happy to help you chose the best fabric for the job and will be here cheering you on when you start sewing!

I am new to punch needle are there any video tutorials you could recommend?

I have several how to videos on my Vimeo chanel:
https://vimeo.com/studiojepson

I also post lots of videos to my instagram profile:
https://www.instagram.com/faye_studiojepson/

If I can be of any further help just drop me a Dm via StudioJepson@gmail.com

I would like to order an item as a gift, is gift wrapping available?

Absolutely! I love to help you give the perfect special gift! If you would like me to gift wrap your order and add a personalised note please get in touch, I am always on hand to help!

Each order is packed with a sewing themed postcard as well as a customer prize draw raffle ticket!

I find buying fabric online pretty tricky! Is it possible to order a swatch first?

I understand that some customers need to touch (or full on stroke) a fabric before they commit to buy. I have created a few options for you to help you buy with confidence!
1/ You can book a 15 min zoom appointment with me where I can show you each of your fabrics for review. There is a £5 charge for this service - which is redeemable against the purchases made in the call
2/ You can order a swatch of any of my fabrics. If you do not see this option on my listing please drop me a message and I will create a listing for you.
3/ My returns policy is in place to ensure that you are 100% satisfied with your order. If for any reason the item does not meet your expectations please get in touch to return the item!